Reference

Your Rights and Our Legal Obligations

When you open an account on livescore2, you're entering into an agreement with us about how we handle your data, process your payments, and protect your account.

Account SecurityPayment ProtectionData TransparencySupport Channels
livescore2 Your Rights and Our Legal Obligations
GET IN TOUCH

Contact Us About Legal or Account Issues

Live Chat Open the chat window in your account dashboard or lobby. Our team responds within a few minutes during operating hours to answer questions about your terms, data requests or account disputes.
Email Support Send account or legal questions to [email protected]. We aim to respond to data access requests, privacy concerns and formal disputes within 5 business days.
Account Settings Visit your Settings page to update contact details, review login history and manage your communication preferences. Changes take effect immediately.
YOUR DATA & SECURITY

How We Protect Your Information and Account

Encryption & Storage

Your login credentials, payment details and personal data are encrypted using industry-standard TLS protocols. We store information only as long as your account is active, plus a retention period required by local law.

Payment Verification

Before we process a withdrawal, we verify your identity against the name on your deposit account. DANA, OVO, GoPay and QRIS transfers are checked for fraud signals and cleared within 1–5 minutes.

Cookie Consent

We use session cookies to keep you logged in and analytics cookies to track page behaviour. You can manage cookie preferences in your browser; declining non-essential cookies does not block core account features.

Dispute Resolution

If you believe a transaction was unauthorized or your account was compromised, contact support immediately. We investigate disputes within 10 business days and will correct errors or reverse fraudulent charges.

Data Requests

You have the right to request a copy of all data we hold about you, or to request deletion where local law permits. Submit requests via email to [email protected]; we respond within 15 business days.

Third-Party Sharing

We do not sell your personal data. We share information only with payment processors, fraud-detection partners and law enforcement when required by law or court order.

Frequently Asked Questions About Your Account and Rights

We collect your name, email, phone number, date of birth and payment details to verify your identity and process deposits and withdrawals. We also record your login history and gameplay patterns for security and anti-fraud purposes.

We retain your account data for 3 years after closure to meet legal and anti-money-laundering obligations. Personal identifiers are deleted earlier where permitted. Contact support to request expedited deletion where local law allows.

Yes. Email [email protected] with your request, and include your account username and registered email. We respond with a download link or printed summary within 15 business days.

Your funds are kept in segregated merchant accounts with licensed payment partners. Where local law permits, deposits depend on your payment provider's terms. Review DANA, OVO, GoPay or QRIS terms for their own protections.

Contact support immediately with your transaction ID. We verify the recipient account details against your deposit records. If the withdrawal was processed correctly, we liaise with the payment partner; resolution typically takes 5–10 business days.

No. We do not sell personal data. We share information only with payment processors, fraud-prevention vendors and regulators when legally required. You can request details via our data request process.

Log in, open Settings, and update your email, phone or address directly. Contact support via live chat or email if you need to change your name, which requires identity re-verification and may take 2–3 business days.